How do I return something?
If for any reason you are not satisfied with your stila purchase, simply return it within 30 days of the purchase and we will credit your account. There are very few exceptions (see details below).

The steps are simple:

1. Contact our customer care team at 1-866-784-5201 or via email at custcare@stilacosmetics.com to obtain a return authorization #. This is very important since stilacosmetics.com will not process any returns without an authorization #.
2. Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with your return authorization # inside your return package. Remember we can only credit you for the items received back in our warehouse. All returns should be addressed to:
   
   stila
   c/o OHL
   6677 Box Springs Blvd
   Riverside CA 92507
   
   Important: Be sure to write your return authorization # on the outside of your package.
3. Ship the package to us via United States Postal Service (USPS), UPS or FedEX. We are sorry but return shipping fees are not refundable.

We will send you an email when your return is received and processed and you should see a credit to your card within one billing cycle.

Please note: Only products purchased on stilacosmetics.com may be returned for a refund. Sorry, but we do not accept returns on discounted items. At the time of purchase, these items will be marked as non-returnable.

stilacosmetics.com does not process exchanges at this time.

If you have questions about returns or damages, please contact our customer care team at 1-866-784-5201 or via email at custcare@stilacosmetics.com.